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FAQ

Shipping

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order has shipped, we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

Returns & Exchanges

Do you accept returns?

Yes, return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)

  • Orders returned after the return window are subject to restocking fees. (Case-by-case)
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 

All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale and non-refundable.

Can I exchange an item?

We do not accept exchanges of any kind.

How do I make a return?

You will email us at shoptwotrendyteachers@gmail.com. We will provide a return address for you to ship your order back. You will send back your item along with the invoice. You will need to write your return authorization number that we provide to you on your invoice. Once the return package is received and inspected for quality, we will email you to confirm what has been done with the order.
Please allow 5-7 business days from the day we receive the returned package to process. We will email you after the return has been processed to confirm what has been done.

Are returns free?

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.

General

How do I contact customer service?

Click on "Contact Us" at the bottom of our website. You will fill out the form and we will get back with you as soon as possible.

Order

How do I track the progress of an order?

Once your order has shipped, you will receive an email with the tracking number.